Frequently Asked Questions
Everything you need to know about your Linsoul Audio experience, from shipping to sound quality.
What is the typical shipping time for international orders?
Orders are typically processed within 1-3 business days. Standard shipping usually takes 7-15 business days, while DHL/FedEx express shipping takes approximately 3-7 business days depending on your location.
Do you offer a warranty on Hi-Fi audio products?
Yes, we provide a one-year limited warranty on all earphones and electronic devices. Accessories like cables and ear tips are covered by a shorter warranty period due to their consumable nature.
Will I have to pay customs duties or import taxes?
Customs policies vary by country. Customers are responsible for any import duties, taxes, or brokerage fees that may be applied by their local customs office upon arrival.
What is your return policy for IEMs and DACs?
We offer a 7-day return policy for most items in their original, unopened packaging. If the product is defective, please contact our support team within 7 days of delivery to initiate a replacement or refund.
How do I track my order once it has been shipped?
Once your order is dispatched, you will receive an email with a tracking number and a link to the carrier's website. You can also track your status directly through the 'Track Order' page on our website.
Are the products sold on Linsoul Audio authentic?
Absolutely. Linsoul Audio is an official distributor for brands like ThieAudio, 7Hz, LETSHUOER, and many others. All products are 100% authentic and sourced directly from the manufacturers.